Frequently asked questions
How do I book an appointment?
Message us on WhatsApp at 8 (7162) 72-28-28 or call reception at 8 (7162) 72-33-33, and the administrator will find a convenient time. You can also send a request from a doctor’s page on the website.
Can I get care free of charge?
Yes: inpatient care is provided free of charge under GOBMP and OSMS with a referral from your registered clinic via the Hospitalization Bureau portal. Outpatient consultations, diagnostics and laboratory tests are paid. See the “GOBMP and OSMS” section for details.
When will my test results be ready?
Our laboratory completes most tests on the day you come in. Ask reception about turnaround times for more complex tests.
Do you see children?
Yes, many of our specialists see children. The doctors’ catalogue has a “Sees children” filter.
How should I prepare for an ultrasound or tests?
Preparation rules are collected in the “Preparing for tests and examinations” section.
How can I leave a complaint or a thank-you?
Use the “Patient support service” form on the website or write to us on WhatsApp. Each request is registered and given a number. We respond within 15 working days, or 20 working days for complaints about the quality of care; simple questions are resolved the same day.