AvicennaRehabilitation
Avicenna main site 161B Abay St., Kokshetau, Kazakhstan 8 (7162) 72-28-28
Book an appointment

Inpatient care quality survey

Please rate your hospital stay. The survey is anonymous and takes 3–4 minutes. Scores: 1 — very poor, 5 — excellent. Your answers help us improve care and conditions for patients.

About your stay

1. How many days did you stay in hospital?
2. How was your treatment funded?

Admission

3. Clarity of information about admission (procedure, documents, what to bring)
4. Waiting time in the admissions unit
5. Courtesy and attentiveness of admissions staff

Treatment and care

6. Attentiveness of your doctor
7. Clarity of explanations about your diagnosis, treatment plan and possible risks
8. Nursing care (attentiveness, timely procedures)
9. Help with pain and discomfort
10. Were you asked for consent before procedures?
11. Did staff check your name and date of birth (or wristband) before procedures and medication?
12. Were the medicines and supplies provided by the hospital sufficient?

Hospital environment

13. Cleanliness of the ward, bathrooms and department
14. Comfort in the ward (temperature, quiet, bed linen)
15. Quality and variety of meals
16. Respect, privacy and personal space

Discharge

17. Clarity of discharge advice (medication, routine, follow-up visits)
18. Did you receive your discharge summary on the day of discharge?

Overall

19. Overall satisfaction with your hospital stay
20. Would you recommend our hospital to family and friends?
21. Were you or your relatives asked for unofficial payments or gifts?
22. Which staff members would you like to thank?
23. What should we improve?

The survey is anonymous.